NEW! Responsive Affinity Theme for SocialEnginePHP v4

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Support Policy

Product Support Channels

SkayzThemes only provides product related support via our e-mail This e-mail address is being protected from spambots. You need JavaScript enabled to view it , or our Contact Page. We will not provide any support via Facebook, or Twitter. Also we do not offer phone support.

We may request you to e-mail us your login details when needed.

For any skayz.com account issues, or if you have trouble purchasing please contact us via e-mail This e-mail address is being protected from spambots. You need JavaScript enabled to view it , or via our Contact Page.

Support Hours

Our general support hours are Monday to Friday, 09:30 to 19:30 (GMT+2). During this time, we can generally provide feedback on any support queries within 0 – 24 hours, whilst we will also commit to answer any queries outside of these hours within 36 hours.

Extent of our support

We only cover support for our themes, and can’t give general SocialEngine support that isn’t related to our themes. For general SocialEngine support you will have to use SocialEngine Knowledgebase.

Definition of modification support

If you are requesting modification help, which only requires us to publish a couple lines of code, we will be glad to assist you. If however your query requires more than that amount of code to be published, we might provide some guidance and suggest you to hire a developer, if you don’t have the skills to implement it yourself.

Bug Fixing

It is our commitment to fix all theme bugs as quickly as possible after they are brought to our attention. During our general support hours, we can fix bugs within 24 – 48 hours.